COVID-19 Response: Most branch lobbies are currently open with new safety measures in place. We recommend checking our Website Locations Page before visiting us in person. Learn about potential assistance resources and our response on our Coronavirus Update Page.
Stimulus Payments: You should be able to access stimulus deposits in your account via direct deposit. For more information, and to check the status of your payment in the coming weeks, please visit the IRS website.
PPP Loans: Small Business Administration (SBA) PPP loans can begin being submitted on 1/19/2021. For more information, please visit our Commercial Lending Page.
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Our closest branch is right in your pocket. Mobile Banking from Independent Bank is secure, free, and simple, and we ensure complete privacy and protection of your account information and transactions.
To get started, you must be an Independent Bank customer with Online Banking. Sign into your account and choose the “Get Started” option from the Mobile Banking Center, or simply download our Independent Mobile app and follow the instructions. Message and data rates may apply.
Now you can use Touch ID to transfer funds, pay bills, deposit checks with SnapCheck, and use Zelle to send and receive money. You won't need to dig out your wallet or enter your mobile password. You will be on your way with the ease and security of your fingerprint.*
Customers have the option to select a four-digit passcode to sign in to Online Banking, as opposed to the User ID and password. The passcode must be four numeric characters, 0-9, with no ascending/descending sequential digits, or four repeating digits.
The passcode authentication limits access to viewing:
If you'd like to access additional secured features, such as transfers, bill pay, or check deposits, you will be prompted to sign in with full credentials at that time.
With a supported iPhone or iPad, you can also sign in with Touch ID!
You may choose to use either the Touch ID or passcode option, but can't have both active at the same time.
For any questions, please call Customer Service at 800.355.0641.
Simply select a link below to find answers to common questions about mobile banking or text banking. If you have additional questions, please call customer service at 800.355.0641, available Monday-Friday from 8 am-8 pm and Saturday-Sunday from 8 am-6 pm (ET) or our 24-hour toll-free telephone banking number 888.300.3193.
*Please Note: All users with registered Touch ID fingerprints on your device will have access to account balances, account information, and have the ability to perform monetary transactions.
Mobile Wallet is an electronic version of carrying your credit and debit card information on your mobile device.
Instead of using your physical card to make purchases, you can pay with your smartphone, tablet, or smartwatch.
Use your mobile wallet to make purchases at retail store locations by holding your mobile device up to the card reader. It also allows you to make quick in-app purchases without having to enter your card information.
As a valued debit or credit card holder of Independent Bank, you can now use Apple Pay! With a single tap it's possible to make secure, mobile payments at over 220,000 locations.
Apple Pay is a mobile payments technology that allows you to make a purchase with an iPhone® 6, iPhone 6 Plus, or even a new iPad® using your debit or credit card. Plus, you're able to authenticate purchases with a thumbprint. It's easy to use Apple Pay. First, make sure you have the latest version of iOS 8. No other apps are needed. Then, add your credit card to Passbook® by taking its picture and following directions on your iPhone. Once your debit or credit card is verified, you're ready to shop.
Visit http://apple.com/apple-pay for more information.
Samsung Pay is a mobile payment technology that allows you to use your Independent Bank debit or credit card for a simple and secure way to pay with your Samsung device. Use Samsung Pay at your favorite place—almost anywhere you can swipe or tap your card. Transactions are authorized with your fingerprint, and a random token is used instead of your actual card details to keep your information safe. Securely load your cards for easy purchases.
Visit Samsung.com/us/samsung-pay/ for details.
Google Pay is the fast, simple way to pay online, in apps, and in stores using your Independent Bank debit card saved to your Google Account. With multiple layers of security, it protects your payment info. Use Google pay to check out in hundreds of apps without entering payment information. Look for the Google Pay icon online and spend less time checking out when you pay with Google Pay.
Visit https://pay.google.com/about for details.