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Mobile Banking

Our closest branch is right in your pocket with IB ONE Wallet. Our free mobile banking app is secure, free, and simple, and we ensure complete privacy and protection of your account information and transactions.

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Mobile Banking

Download our free IB ONE Wallet app on your smartphone (available for both Apple and Android so while you’re on the go you can:

  • Check your account balances
  • View your transaction history
  • Transfer funds between accounts
  • Pay bills
  • Deposit checks with Mobile Deposit
  • Send and receive money through Zelle®
  • Establish Card Controls on your debit Mastercard®
  • Enroll in text alerts through ONE Wallet Online Banking
  • Locate branches and ATMs

To get started, you must be an Independent Bank customer with Online Banking. Download the app today to get started! 

 

Download on the App Store Get it on Google Play

 


Want a More Hands-ON Experience?

Check out our IB ONE Wallet click-thru demo and video tutorial!

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Be Independent with the IB ONE Wallet App!

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Questions?

Simply select a link below to find answers to common questions about mobile banking or text banking. If you have additional questions, please call our Customer Xxperience Hub at 800.355.0641, available Monday-Friday from 8 am-8 pm and Saturday-Sunday from 8 am-6 pm (ET) or our 24-hour toll-free telephone banking number 888.300.3193. Click here to review our Privacy Policy.

 

*Please Note: All users with registered Touch ID fingerprints on your device will have access to account balances, account information, and have the ability to perform monetary transactions.

Wednesday - Mobile Wallet

 

Mobile Wallet

Mobile Wallet is an electronic version of carrying your credit and debit card information on your mobile device. 

 

Instead of using your physical card to make purchases, you can pay with your smartphone, tablet, or smartwatch. 

 

Use your mobile wallet to make purchases at retail store locations by holding your mobile device up to the card reader. It also allows you to make quick in-app purchases without having to enter your card information.

As a valued credit card member of Independent Bank, you can use Apple Pay®, Samsung Pay, and Android Pay.

Apple Pay® 
As a valued debit or credit card holder of Independent Bank, you can now use Apple Pay! With a single tap it's possible to make secure, mobile payments at over 220,000 locations.

Apple Pay is a mobile payments technology that allows you to make a purchase with an iPhone® 6, iPhone 6 Plus, or even a new iPad® using your debit or credit card. Plus, you're able to authenticate purchases with a thumbprint. It's easy to use Apple Pay. First, make sure you have the latest version of iOS 8. No other apps are needed. Then, add your credit card to Passbook® by taking its picture and following directions on your iPhone. Once your debit or credit card is verified, you're ready to shop.

Visit http://apple.com/apple-pay for more information.

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Samsung Pay is a mobile payment technology that allows you to use your Independent Bank debit or credit card for a simple and secure way to pay with your Samsung device. Use Samsung Pay at your favorite place—almost anywhere you can swipe or tap your card. Transactions are authorized with your fingerprint, and a random token is used instead of your actual card details to keep your information safe. Securely load your cards for easy purchases.

Visit Samsung.com/us/samsung-pay/ for details.

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Google Pay is the fast, simple way to pay online, in apps, and in stores using your Independent Bank debit card saved to your Google Account. With multiple layers of security, it protects your payment info. Use Google pay to check out in hundreds of apps without entering payment information. Look for the Google Pay icon online and spend less time checking out when you pay with Google Pay.

Visit https://pay.google.com/about for details.

Our Services

Independent Bank offers services for all of your banking needs.

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IB ONE Wallet Mobile Banking FAQ

What is IB ONE Wallet?
Our Mobile Banking app, IB ONE Wallet, gives you access to your accounts from your smartphone. You ...
Our Mobile Banking app, IB ONE Wallet, gives you access to your accounts from your smartphone. You can view account balances, pay bills to existing payees, search recent account activity, transfer funds, use mobile deposit, and find ATMs or branch locations.
Is it secure?
Yes, Independent Bank supports the most current security to ensure complete privacy and protection ...
Yes, Independent Bank supports the most current security to ensure complete privacy and protection of your account information and transactions. In addition, no account data is ever stored on your phone. In the event your phone is lost or stolen, the service can be immediately disabled by logging into ONE Wallet Online Banking or calling the Customer Experience Hub at 800.355.0641.
How do I sign up for the IB ONE Wallet App?
Download the IB ONE Wallet app and follow the instructions, or sign into ONE Wallet Online Banking on your computer and choose the “Help & Tools” option.
Download the IB ONE Wallet app and follow the instructions, or sign into ONE Wallet Online Banking on your computer and choose the “Help & Tools” option.
Is IB ONE Wallet supported on my phone or tablet?
The app is supported on Apple and Android smartphones only.
The app is supported on Apple and Android smartphones only.
How do I install the IB ONE Wallet app?
Simply go to the Apple or Google Play store, search “Independent Bank,” and download the IB ONE Wallet app.
Simply go to the Apple or Google Play store, search “Independent Bank,” and download the IB ONE Wallet app.
What is text banking?
Text banking gives you access to your accounts via text messages. It's a fast, easy way to look up account balances or recent account history by sending a text command to a short code.
Text banking gives you access to your accounts via text messages. It's a fast, easy way to look up account balances or recent account history by sending a text command to a short code.
Will I receive unsolicited text messages?
You will only receive messages when you specifically request them with one of the text banking commands.
You will only receive messages when you specifically request them with one of the text banking commands.
What are the text banking commands?
To see a list of all Text Banking commands, log into ONE Wallet Online Banking and click "Text Banking" under the eServices tab.
To see a list of all Text Banking commands, log into ONE Wallet Online Banking and click "Text Banking" under the eServices tab.
I enrolled my phone number but did not receive a text message. What should I do?
Typically you should receive a text message within a few minutes after enrolling. However, ...
Typically you should receive a text message within a few minutes after enrolling. However, sometimes mobile carriers experience delays that slow down text message delivery. While waiting, make sure your phone has a wireless signal. In addition, be sure you entered the correct phone number on the enrollment site.
I received an activation code but never used it. What do I do now?
Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to ONE Wallet Online Banking and click ”Mobile Devices" under the Profile tab.
Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to ONE Wallet Online Banking and click ”Mobile Devices" under the Profile tab.
What happens if I get a new phone or change phone numbers?
If you get a new phone or change phone numbers, be sure to return to ONE Wallet Online Banking and ...
If you get a new phone or change phone numbers, be sure to return to ONE Wallet Online Banking and update your phone number under the "Profile Tab". We recommend removing your old phone and re-enrolling your new phone.
Can I use Mobile Banking or text banking on more than one phone?
Yes, please visit the "Profile" tab in ONE Wallet Online Banking to activate another phone number.
Yes, please visit the "Profile" tab in ONE Wallet Online Banking to activate another phone number.
What if my device is lost or stolen?
In the event your phone is lost or stolen, the service can be immediately disabled by logging into ...
In the event your phone is lost or stolen, the service can be immediately disabled by logging into ONE Wallet Online Banking and clicking the "Profile” tab. If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless services.
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