<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1594118447410323&amp;ev=PageView&amp;noscript=1">

Disclaimer

You are now leaving the Independent Bank website. Linked web pages are not under the control of Independent Bank, its affiliates or subsidiaries. Be aware the privacy policy of the site to which you are going may differ from that of Independent Bank. Independent Bank provides external links as a convenience and is not responsible for the content or security of any linked web page.

Click “OK” to continue or “Cancel” to go back

Ok Cancel
x Want to chat? How can we help you? open chat
Menu
Search
Locations
Login

OneWalletLogoPlusV8

 

Access all of your financial information, from checking accounts and credit cards to mortgages and investments, with ONE Wallet+ in Online and Mobile Banking.

    Apple and Android Landing Page Graphics Tiles-2

    Take control of your finances.

    ONE Wallet+, available in Online Banking and through the IB ONE Wallet app, is a tool that allows you to consolidate multiple accounts, including other bank accounts, credit cards, and investment accounts into one place! You can create budgets, manage trends, and even set financial goals!


    What can I do with these features? Check out our videos below!

    Getting Started!

    Accounts Tool

    Transactions Tool

    Spending Tool 

    Budgets Tool

    Trends Tool

    Debts Tool

    Net Worth Tool

    Cash Flow Tool

    ONE Wallet+ FAQ

    When I try to aggregate an account from another bank, I get an error.

    Sometimes you will need to search for an external account using very specific information and may ...
    Sometimes you will need to search for an external account using very specific information and may need to try different variations of the bank's name.

    An account can be added manually if a connection can't be found, but your transactions would need to be updated manually as well.

    I didn't receive an email verification notification.

    It may take a few minutes for the verification email to be delivered. However, security filters may ...
    It may take a few minutes for the verification email to be delivered. However, security filters may direct email notifications to your Junk or Spam folder, so be sure to check those folders. If you're using the application from a work location, the email may end up in quarantine.

    My Independent Bank accounts are loading very slowly.

    Depending on the number of accounts the user has, and the related history, this can take a few ...
    Depending on the number of accounts the user has, and the related history, this can take a few minutes when enrolling. We initially load 90 days of history. Once the history has finished loading, subsequent updates consist of new information only so typically will take less time.

    When I add my external accounts, it is asking me to perform additional validation steps.

    To ensure security, "step-up" authentication will be required, which may include a code from a text ...
    To ensure security, "step-up" authentication will be required, which may include a code from a text message or answers to personal security questions.

    Depending on the financial institution, you may be required to provide additional security information every time you retrieve financial information from another bank.

    I can't see my account numbers in ONE Wallet+.

    This is to ensure financial data security. The description of the account type will be displayed (the account type, NOT a personal "nickname").
    This is to ensure financial data security. The description of the account type will be displayed (the account type, NOT a personal "nickname").

    Some of the categories of my transactions in ONE Wallet+ aren't right.

    When transactions are initially passed in ONE Wallet+ from ONE Wallet Online Banking, categories ...
    When transactions are initially passed in ONE Wallet+ from ONE Wallet Online Banking, categories are assigned based on complex business logic. Customers can update categories at any time. Once the category has been modified, it will apply to future transactions matching that same logic.

    The categories in ONE Wallet+ don't match those I am using in ONE Wallet Online Banking.

    Categories in Online Banking do not get pulled in ONE Wallet+. The categories in ONE Wallet+ tie into budgeting and spending features and related calculations.
    Categories in Online Banking do not get pulled in ONE Wallet+. The categories in ONE Wallet+ tie into budgeting and spending features and related calculations.

    The balance in my account isn't the same in ONE Wallet+ as it is in ONE Wallet Online Banking.

    Same-day transactions (such as Point of Sale/Debit Card purchases and cash withdrawals) do not ...
    Same-day transactions (such as Point of Sale/Debit Card purchases and cash withdrawals) do not update immediately within Personal Finance. Updates are pushed numerous times during the business day, so, you may not see those until the next one.

    My other bank account balances don't match what I see when I log in directly to that site.

    Balances for other bank accounts are only updated once after nightly processing. Transactions occurring during the day will not display or affect balances until the following business day.
    Balances for other bank accounts are only updated once after nightly processing. Transactions occurring during the day will not display or affect balances until the following business day.

    When I click on the Transactions Tab, it shows all transaction history for all accounts.

    This format assists when analyzing spending trends. The page is sortable by columns. If you wish to see transaction history for a single account, you can click on it from the accounts page/tab.
    This format assists when analyzing spending trends. The page is sortable by columns. If you wish to see transaction history for a single account, you can click on it from the accounts page/tab.
    View All FAQ's