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Important Alerts: COVID-19, PPP Loans


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Thank you for visiting IndependentBank.com. If you have a question or comment, please fill out the Contact Us form below or call the Independent Bank Customer Experience Hub at 800.355.0641.

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24-hour Telephone Banking: 888.300.3193

Customer Experience Hub:

Customer Experience Hub Hours:
Mon-Fri: 8 am-8 pm
Sat-Sun: 8 am-6 pm (ET)

Holiday Hours

TDD/TTY: 800.575.5534 (Deaf & Hard of Hearing Customers) Representatives are available: Mon-Fri: 8:30 am-5 pm (ET)
Lost or Stolen Card
Lost or Stolen Card?

If your ATM or debit card is lost or stolen, call 888.300.3193 at any time, 24/7. Click below for more information about Privacy + Security including identity theft protection and what to look for regarding potential scams and fraud. 

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Order Checks
Order Checks

Independent Bank partners with Harland Clarke to offer you the highest quality checking products. For your protection, Independent Bank must place first time orders and orders with name and/or address changes. 

If you have questions, please call us toll free at 800.355.0641. Representatives are available Monday-Friday from 8 am-8 pm and Saturday-Sunday from 8 am-6 pm (ET).

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State Financial and Insurance Regulation
State Financial + Insurance Regulation

Independent Bank’s state regulator is the Department of Insurance and Financial Services. Regulatory comments, questions, and complaints should be directed to:

Department of Insurance and Financial Services
530 W. Allegan St., 7th Floor
P.O. Box 30220
Lansing, Michigan 48909-7720
Toll Free: 877.999.6442

All Insurance-related mail should be directed to:

Independent Bank
Attn: Insurance Servicing

230 W. Main St.
Ionia, MI 48846

Federal Financial and  Insurance Regulation
Federal Financial + Insurance Regulation

Independent Bank’s federal regulator is the Federal Reserve. Regulatory comments, questions, and complaints can be directed to:

Federal Reserve Consumer Help
Mail your complaint to:
P.O. Box 1200
Minneapolis, MN 55480
Use the Online Complaint Form
Toll-Free: 888.851.1920
Fax: 877.888.2520

All Insurance-related mail should be directed to:

Independent Bank
Attn: Insurance Servicing

230 W. Main St.
Ionia, MI 48846

Our Services

Independent Bank offers services for all of your banking needs.

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