<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1594118447410323&amp;ev=PageView&amp;noscript=1">

Disclaimer

You are now leaving the Independent Bank website. Linked web pages are not under the control of Independent Bank, its affiliates or subsidiaries. Be aware the privacy policy of the site to which you are going may differ from that of Independent Bank. Independent Bank provides external links as a convenience and is not responsible for the content or security of any linked web page.

Click “OK” to continue or “Cancel” to go back

Ok Cancel
x Want to chat? How can we help you? open chat
Menu
Search
Locations
Login

Beware of Unemployment Fraud

Many consumers have recently found that fraudsters are using their personal information to illegally file for unemployment benefits. They are using the slower processing times due to the COVID-19 pandemic to work in their favor.

Unfortunately, consumers are not realizing that they have become the victim of unemployment fraud until they receive a notice from their state unemployment benefits office or their employer in reference to their assumed application for unemployment. If you believe you may have been the victim of unemployment fraud, be sure to do these five things:

1. Be Aware. If someone calls, emails, or sends you a text message asking you to wire money, send cash, or put money on a gift card, this is a scam. State unemployment agencies would never ask for repayment in this manner. 

2. Tell your employer about the fraud right away, and keep a record of who you spoke to and when.

3. Report the fraud to your state unemployment benefits agency.
 Also make sure to keep a record of any confirmation emails, case numbers, names, badge numbers, times, and dates.

4. Go to IdentityTheft.gov to report the fraud to the Federal Trade Commission (FTC).
 The FTC can also assist you in placing a free, one-year fraud alert on your credit, closing any fraudulent accounts that were opened in your name, and provide you with free credit reports.

5. Review your credit report often.
 Make sure to review your credit report for accuracy at least once a year.

Also be aware that typically, the unemployment checks are deposited into accounts that the fraudsters control; however, sometimes they are deposited into the consumer’s real account. If this occurs, the fraudsters most likely will call, email, or text you in an attempt to acquire the money. If this occurs, do not send them the money, and instead follow the steps above.

For questions or concerns, please contact our Digital Branch at 800.355.0641 Monday-Friday, 8 am-8 pm or Saturday-Sunday, 8 am-6 pm

Resources

Videos

Gain access to our videos—learn about how Independent Bank is helping customers, inspiring employees, and investing in our communities.

Mortgage Do's & Don'ts

We know that the mortgage process can seem overwhelming, but at Independent Bank, it’s our goal to make this process as seamless as possible.

ACH Autopay Form

Automatic Transfer Request For Loans

Checkbook Register Worksheet

Download Checkbook Register Worksheet

Graduation Checklist

A checklist for college-bound graduates, plus financial tips

Identity Theft Affidavit

A voluntary form for filing a report with law enforcement, and disputes with credit reporting agencies and creditors about identity theft-related problems. Visit identitytheft.gov to use a secure online version that you can print for your records.

All Resources

Frequently Asked Questions

How do I balance my checking account?

To get started, use the Balance Your Account form.

To get started, use the Balance Your Account form.

Why is my ATM balance different than my actual balance?

It may not reflect deposits or checks that have not cleared. To see an accurate balance, be sure to keep a check register, go to the branch, or visit online banking.

It may not reflect deposits or checks that have not cleared. To see an accurate balance, be sure to keep a check register, go to the branch, or visit online banking.

How is my personal information used?
Federal law requires all financial institutions to obtain, verify, and record information that ...
Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. Your information is securely stored on your account and customer records when your new account is opened.
How can I change my personal information?
If your personal information is already on file with Independent Bank, you can make changes through ...
If your personal information is already on file with Independent Bank, you can make changes through online banking to your address, phone number, or email address. Just log into your account and select the "Customer Service" tab. You can also visit any Independent Bank location. Please note some changes may require you to present documentation at your local branch.
How do I endorse my check for SnapCheck Mobile Deposit?
You should sign your check with your name or business name and “For Mobile Deposit Only at Independent Bank.”
You should sign your check with your name or business name and “For Mobile Deposit Only at Independent Bank.”
How can I make a deposit into my son's or daughter's account at college?
We know that banking for college students involves transactions both on campus and at home. That’s ...
We know that banking for college students involves transactions both on campus and at home. That’s why we make it easy to add money to your Independent Bank checking account through Independent Bank offices statewide, by mail or through wire transfers.
How can I speed up my application to open an account?
If you already have an account with us, we will automatically fill out parts of your application ...
If you already have an account with us, we will automatically fill out parts of your application using information you provided when you opened your other account. This could be information from your ATM or debit card, a deposit account (excluding CD accounts), or a loan account.
What is Independent Mobile?
Independent Mobile gives you access to your accounts from our mobile banking app, Independent ...
Independent Mobile gives you access to your accounts from our mobile banking app, Independent Mobile, on your smartphone or tablet. You can view account balances, pay bills to existing payees, search recent account activity, transfer funds, use SnapCheck mobile deposit, and find ATM or branch locations.
View All FAQ's