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Beware of Phone Scams

At Independent Bank, we strive to keep you aware of the latest information to help keep your personal and financial information secure. Please continue reading to learn about the most recent scam that has come to our attention.

Scammers are impersonating financial institutions to trick victims into thinking that they are speaking with a Customer Service Representative. They are then asking for personal data and using it to access victims' Online Banking accounts.

What you need to know:

  • Scammers claiming to be from Independent Bank may call or text saying there is a fraud alert regarding suspicious account activity that they need to confirm with you. 
  • In most cases, they are fraudulent "pending charges" to make it seem legitimate. They may also claim that unauthorized access to your Online Banking has occurred and they need to help secure it.
  • During the call, the scammer may ask you to provide your Online Banking user ID, password, answers to your Online Banking security challenge questions, or for the one-time authorization code (OTP) that was sent to your phone via text message. They may even ask you to sign into your Online Banking account to confirm a recent charge or credit/refund. Do not ever give personal information over the phone.
  • Independent Bank does make outbound calls to our customers, however, when we call we will NOT ask you to provide or verify the following:
    • Full Social Security Number
    • Your One-Time Passcode (received via text message or email)
    • Online Banking User ID
    • Online Banking Password
    • Answers to Online Banking Security Challenge Questions
  • When logging into Online Banking, you may receive a One-Time Security Code, to verify your account. We will never ask for those codes over the phone.

Scammers are using this information to reset credentials and log into your Online Banking account. Independent Bank does send emails regarding changes to your account, such as user ID and password changes. If you receive an email from Independent Bank regarding these changes that you DID NOT initiate, please call us immediately at 800.355.0641.

What to do:

  • If you receive a call requesting any of the information above, IMMEDIATELY hang up and call us at 800.355.0641.
  • If you receive a suspicious call like this, begin to review your banking accounts daily. Account alerts can be set up in Online Banking to monitor your account balance and transactions.
  • If you discover a fraudulent transaction on your Independent Bank account, IMMEDIATELY contact us at 800.355.0641.

At Independent Bank, we work to keep your accounts safe and secure, whether you're accessing them online, through your mobile device, through an ATM, or in one of our branches.

For questions or concerns, please contact Customer Service at 800.355.0641 Monday-Friday, 8 am-8 pm (ET) or Saturday-Sunday, 8 am-6 pm (ET). 

Resources

Videos

Gain access to our videos—learn about how Independent Bank is helping customers, inspiring employees, and investing in our communities.

Mortgage Do's & Don'ts

We know that the mortgage process can seem overwhelming, but at Independent Bank, it’s our goal to make this process as seamless as possible.

ACH Autopay Form

Automatic Transfer Request For Loans

Checkbook Register Worksheet

Download Checkbook Register Worksheet

Graduation Checklist

A checklist for college-bound graduates, plus financial tips

Identity Theft Affidavit

A voluntary form for filing a report with law enforcement, and disputes with credit reporting agencies and creditors about identity theft-related problems. Visit identitytheft.gov to use a secure online version that you can print for your records.

All Resources

Frequently Asked Questions

How do I balance my checking account?

To get started, use the Balance Your Account form.

To get started, use the Balance Your Account form.

Why is my ATM balance different than my actual balance?

It may not reflect deposits or checks that have not cleared. To see an accurate balance, be sure to keep a check register, go to the branch, or visit online banking.

It may not reflect deposits or checks that have not cleared. To see an accurate balance, be sure to keep a check register, go to the branch, or visit online banking.

How is my personal information used?
Federal law requires all financial institutions to obtain, verify, and record information that ...
Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. Your information is securely stored on your account and customer records when your new account is opened.
How can I change my personal information?
If your personal information is already on file with Independent Bank, you can make changes through ...
If your personal information is already on file with Independent Bank, you can make changes through online banking to your address, phone number, or email address. Just log into your account and select the "Customer Service" tab. You can also visit any Independent Bank location. Please note some changes may require you to present documentation at your local branch.
How do I endorse my check for SnapCheck Mobile Deposit?
You should sign your check with your name or business name and “For Mobile Deposit Only at Independent Bank.”
You should sign your check with your name or business name and “For Mobile Deposit Only at Independent Bank.”
How can I make a deposit into my son's or daughter's account at college?
We know that banking for college students involves transactions both on campus and at home. That’s ...
We know that banking for college students involves transactions both on campus and at home. That’s why we make it easy to add money to your Independent Bank checking account through Independent Bank offices statewide, by mail or through wire transfers.
How can I speed up my application to open an account?
If you already have an account with us, we will automatically fill out parts of your application ...
If you already have an account with us, we will automatically fill out parts of your application using information you provided when you opened your other account. This could be information from your ATM or debit card, a deposit account (excluding CD accounts), or a loan account.
What is Independent Mobile?
Independent Mobile gives you access to your accounts from our mobile banking app, Independent ...
Independent Mobile gives you access to your accounts from our mobile banking app, Independent Mobile, on your smartphone or tablet. You can view account balances, pay bills to existing payees, search recent account activity, transfer funds, use SnapCheck mobile deposit, and find ATM or branch locations.
View All FAQ's