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Phishing: Don't Take the Bait

 

What is Phishing?

Phishing is when you receive an email, text, or call that seems to be coming from a company or person you know. Unfortunately, it turns out that they are scammers. They are trying to obtain personal and/or secure information from you by having you click a link or verbally provide password or login credentials that they can then use to steal your money or identity.

The Bait – What to Look For

  • Scammers frequently use familiar company names or pretend to be someone you know
  • They ask you to click on a link or provide passwords, login credentials, or bank account information. They then can install damaging programs on your computer to lock you out and steal your personal information.
  • They will often pressure you to act immediately—telling you that something bad will happen if you don’t

Avoid the Hook – How to Protect Yourself

  • Look up the website or the phone number for the person or company who is contacting you
  • Call that person or company directly, using a number you know to be correct, not the number provided in the email or text.
  • Tell them about the message you received to see if it was legitimate
  • Look for potential scam tip-offs—you don’t have an account with the company; the message is misspelled, missing your name, or uses bad grammar; the person asks for personal information, including passwords.
  • Make sure to keep the security on your computer up to date and back up your data often
  • Consider establishing multi-factor authentication
  • Change any compromised passwords immediately and don’t use them for any other accounts

Report Phishing – Help Protect Others

Resources

Videos

Gain access to our videos—learn about how Independent Bank is helping customers, inspiring employees, and investing in our communities.

Mortgage Do's & Don'ts

We know that the mortgage process can seem overwhelming, but at Independent Bank, it’s our goal to make this process as seamless as possible.

ACH Autopay Form

Automatic Transfer Request For Loans

Checkbook Register Worksheet

Download Checkbook Register Worksheet

Graduation Checklist

A checklist for college-bound graduates, plus financial tips

Identity Theft Affidavit

A voluntary form for filing a report with law enforcement, and disputes with credit reporting agencies and creditors about identity theft-related problems. Visit identitytheft.gov to use a secure online version that you can print for your records.

All Resources

Frequently Asked Questions

How do I balance my checking account?

To get started, use the Balance Your Account form.

To get started, use the Balance Your Account form.

Why is my ATM balance different than my actual balance?

It may not reflect deposits or checks that have not cleared. To see an accurate balance, be sure to keep a check register, go to the branch, or visit online banking.

It may not reflect deposits or checks that have not cleared. To see an accurate balance, be sure to keep a check register, go to the branch, or visit online banking.

How is my personal information used?
Federal law requires all financial institutions to obtain, verify, and record information that ...
Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. Your information is securely stored on your account and customer records when your new account is opened.
How can I change my personal information?
If your personal information is already on file with Independent Bank, you can make changes through ...
If your personal information is already on file with Independent Bank, you can make changes through online banking to your address, phone number, or email address. Just log into your account and select the "Customer Service" tab. You can also visit any Independent Bank location. Please note some changes may require you to present documentation at your local branch.
How do I endorse my check for SnapCheck Mobile Deposit?
You should sign your check with your name or business name and “For Mobile Deposit Only at Independent Bank.”
You should sign your check with your name or business name and “For Mobile Deposit Only at Independent Bank.”
How can I make a deposit into my son's or daughter's account at college?
We know that banking for college students involves transactions both on campus and at home. That’s ...
We know that banking for college students involves transactions both on campus and at home. That’s why we make it easy to add money to your Independent Bank checking account through Independent Bank offices statewide, by mail or through wire transfers.
How can I speed up my application to open an account?
If you already have an account with us, we will automatically fill out parts of your application ...
If you already have an account with us, we will automatically fill out parts of your application using information you provided when you opened your other account. This could be information from your ATM or debit card, a deposit account (excluding CD accounts), or a loan account.
What is Independent Mobile?
Independent Mobile gives you access to your accounts from our mobile banking app, Independent ...
Independent Mobile gives you access to your accounts from our mobile banking app, Independent Mobile, on your smartphone or tablet. You can view account balances, pay bills to existing payees, search recent account activity, transfer funds, use SnapCheck mobile deposit, and find ATM or branch locations.
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