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October is National Cybersecurity Awareness Month

Great time to ensure you're taking the proper steps to keep your personal information safe!

Tips on how to avoid becoming a victim of a scam:

  • Be Suspicious of Emails: If you are unsure who an email is from, even if the details appear accurate, do not respond or click on any links or attachments. It is best to reach out to the person or company at a phone number or email that you know to be correct to ensure you aren’t becoming a victim of a phishing scam.
  • Select a Strong Password: When it comes to security and choosing passwords, it’s best to mix them up and to not reuse them. Make them easy for you to remember and complicated for anyone else to guess. Think about using a passphrase instead of a password. For example: “I love chocolate cupcakes with sprinkles!”
  • Use Multi-Factor Authentication: Whenever you have the option, elect to use multi-factor authentication. This authentication can require both a password and a randomly generated code, etc. that makes it that much harder for cybercriminals to crack. You should never share these codes with anyone over the phone.
  • Stay Safe on Social Media: Don’t overshare on social media. Cybercriminals can learn where you live, where you go to work or school, the places you hang out, when you’re going on vacation, and events you’re attending to help them access your personal/secure information.
  • Keep Devices Up to Date: Any device that connects to the Internet is vulnerable. Make sure you are updating your device’s security software, web browsers, and operating systems.
  • Be Aware of Apps: Delete apps you don’t use and review app permissions regularly. When you’re browsing on your mobile device, make sure it isn’t running suspicious apps or using permissions you didn’t realize you approved. Be sure to enable automatic app updates in your device settings, so your software runs smoothly and you stay protected.
  • Limit Use of Public Wi-Fi: Public Wi-Fi is just that—public—and it isn’t safe or secure. Limit what you do on public Wi-Fi, and avoid logging in to key accounts like email and financial services. Using a virtual private network (VPN) or personal/mobile hotspot is an alternative option.

Our goal is to keep your account(s) and information safe and secure. If you have any questions or concerns regarding your account(s), or are unsure about a phone call, email, text, or letter you received, please contact Customer Service at 800.355.0641, Monday-Friday from 8 am to 8 pm (ET) or Saturday-Sunday from 8 am to 6 pm (ET). For additional tips and resources, visit your local Independent Bank branch or the National Cyber Security Alliance.

Resources

Videos

Gain access to our videos—learn about how Independent Bank is helping customers, inspiring employees, and investing in our communities.

Mortgage Do's & Don'ts

We know that the mortgage process can seem overwhelming, but at Independent Bank, it’s our goal to make this process as seamless as possible.

ACH Autopay Form

Automatic Transfer Request For Loans

Checkbook Register Worksheet

Download Checkbook Register Worksheet

Graduation Checklist

A checklist for college-bound graduates, plus financial tips

Identity Theft Affidavit

A voluntary form for filing a report with law enforcement, and disputes with credit reporting agencies and creditors about identity theft-related problems. Visit identitytheft.gov to use a secure online version that you can print for your records.

All Resources

Frequently Asked Questions

How do I balance my checking account?

To get started, use the Balance Your Account form.

To get started, use the Balance Your Account form.

Why is my ATM balance different than my actual balance?

It may not reflect deposits or checks that have not cleared. To see an accurate balance, be sure to keep a check register, go to the branch, or visit online banking.

It may not reflect deposits or checks that have not cleared. To see an accurate balance, be sure to keep a check register, go to the branch, or visit online banking.

How is my personal information used?
Federal law requires all financial institutions to obtain, verify, and record information that ...
Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. Your information is securely stored on your account and customer records when your new account is opened.
How can I change my personal information?
If your personal information is already on file with Independent Bank, you can make changes through ...
If your personal information is already on file with Independent Bank, you can make changes through online banking to your address, phone number, or email address. Just log into your account and select the "Customer Service" tab. You can also visit any Independent Bank location. Please note some changes may require you to present documentation at your local branch.
How do I endorse my check for SnapCheck Mobile Deposit?
You should sign your check with your name or business name and “For Mobile Deposit Only at Independent Bank.”
You should sign your check with your name or business name and “For Mobile Deposit Only at Independent Bank.”
How can I make a deposit into my son's or daughter's account at college?
We know that banking for college students involves transactions both on campus and at home. That’s ...
We know that banking for college students involves transactions both on campus and at home. That’s why we make it easy to add money to your Independent Bank checking account through Independent Bank offices statewide, by mail or through wire transfers.
How can I speed up my application to open an account?
If you already have an account with us, we will automatically fill out parts of your application ...
If you already have an account with us, we will automatically fill out parts of your application using information you provided when you opened your other account. This could be information from your ATM or debit card, a deposit account (excluding CD accounts), or a loan account.
What is Independent Mobile?
Independent Mobile gives you access to your accounts from our mobile banking app, Independent ...
Independent Mobile gives you access to your accounts from our mobile banking app, Independent Mobile, on your smartphone or tablet. You can view account balances, pay bills to existing payees, search recent account activity, transfer funds, use SnapCheck mobile deposit, and find ATM or branch locations.
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