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We are currently experiencing a high volume of customer feedback.
For immediate assistance with ONE Wallet, please visit your local branch or call our Customer Experience Hub at 800.355.0641. We appreciate your patience as we work to assist all of our customers.
Why is Independent Bank enhancing its banking platform?
To bring you the best banking experience, we are launching our new and enhanced Online and Mobile platform, ONE Wallet. With ONE Wallet, you will be able to bank when, where, and how you want. This is just another way we are helping you to always Be Independent.
When will the Bank’s new system enhancements occur?
Will my branch hours change during the enhancement period?
Can I use my debit card during the enhancement period?
Can I withdraw money during the enhancement period?
Will my information be secure during the new system enhancements?
Will I need to create a new username and password?
What will happen when I first sign in to the new ONE Wallet platform?
Will I need to update my Independent Mobile app?
Will the IB Mobile app on my tablet be affected?
Will I need to reestablish my recurring transfers?
Will I need to reestablish my recurring Bill Pay payments?
Will I need to reestablish my account alerts?
Will I need to reenroll in eStatements?
What happened to Personal Finance?
What should I do if I can’t log in?
Will I need to reestablish my External Transfers?
Any additional questions?