A NEW UPDATE TO THE MOBILE BANKING SIGN-IN PROCESS
All customers who utilize the Independent Bank mobile app have a new sign-in option that will make the process much easier.
The new update will allow you to select a four-digit passcode to sign in to online banking, as opposed to the User ID and password you currently use. The passcode must be four numeric characters, 0-9, with no ascending/descending sequential digits, or four repeating digits.
The passcode authentication limits access to viewing:
If you'd like to access additional secured features, such as transfers, bill pay, or check deposits, you will be prompted to sign in with full credentials at that time.
With a supported Apple device, you can also sign in with Touch ID! The Touch ID feature is available for Apple® smartphones including iPhone® 5s, iPhone 6, and iPhone 6+ using iOS8® and FIS Mobile Banking Version 3.4.
You may choose to use either the Touch ID or passcode option, but can't have both active at the same time. A mobile check image option will be available as well.
For any questions, please call 888.300.3193.