MOBILE BANKING PASSCODE


A NEW UPDATE TO THE MOBILE BANKING SIGN-IN PROCESSMobile Device

All customers who utilize the Independent Bank mobile app have a new sign-in option that will make the process much easier.

The new update will allow you to select a four-digit passcode to sign in to online banking, as opposed to the User ID and password you currently use. The passcode must be four numeric characters, 0-9, with no ascending/descending sequential digits, or four repeating digits.

The passcode authentication limits access to viewing:

  • Balances

  • Accounts

  • Account activity

If you'd like to access additional secured features, such as transfers, bill pay, or check deposits, you will be prompted to sign in with full credentials at that time.

With a supported Apple device, you can also sign in with Touch ID! The Touch ID feature is available for Apple® smartphones including iPhone® 5s, iPhone 6, and iPhone 6+ using iOS8® and FIS Mobile Banking Version 3.4.

You may choose to use either the Touch ID or passcode option, but can't have both active at the same time. A mobile check image option will be available as well.

For any questions, please call 888.300.3193.

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