Accessible Banking Services
At Independent Bank, we’re dedicated to serving the diverse needs of our customers. We offer customers the following convenient services to allow easy access to accounts:
New audio-enabled ATMs give blind or visually-impaired customers audible access to financial services through a compatible headset that plugs into an audio jack. Click here to access a list of audio-enabled Independent Bank ATMs or call customer service at 1.800.355.0641, available Monday-Friday from 8 am-8 pm and Saturday-Sunday from 8 am-6 pm (EST). Please check back periodically as we continue to update the list with new locations.
Harland Clarke offers Sight Check® for the visually impaired, a business-size check with large type and embossed lines for easy reading and check writing. For your convenience, a special register is automatically included at no charge. Available in duplicate only.
We are happy to read and explain appropriate materials to customers who would like assistance with products/services or with conducting transactions.
Deaf and hard of hearing customers can call 800.575.5534. Representatives are available Monday-Friday from 8:30 am-5 pm and Sunday from 10 am-8 pm (EST).