Zoom Fraud Scams
Don’t Let a Fake Meeting Open the Door to Fraud

You’re going about your day when a new customer reaches out.

They seem interested in your services, ask the right questions, and everything feels legitimate. Then they say:

“Can we jump on a quick Zoom call? Here’s the link.”

It looks harmless. But clicking that link could give scammers access to your device, passwords, files, email, or client information.

Zoom fraud scams are becoming more common, and criminals are using fake meeting links, phony software updates, and even video calls to trick businesses into letting them in. Here’s how to protect yourself.

How It Works

In most cases, someone posing as a prospective customer contacts your company for services or products. The conversation feels legitimate. They ask questions and show real interest. They ask you to “jump on a Zoom call,” and send you a link, when clicked on, the following may occur:

Malware is silently installed on your computer or mobile device, giving criminals access to all passwords, files, email, and client data
A fake “Zoom update” prompt appears, urging you to download a file that contains malicious software.
In some states, scammers have attempted to capture video footage for potential deep-fake impersonation in future fraud schemes.

Warning Signs

A new contact immediately pushes for a video meeting.
They send you a meeting link instead of asking you to create one.
They refuse a phone call or in-person meeting.
They do not answer questions you may have about their identity.
The buyer claims to be out of state or traveling.
There is urgency or pressure to meet quickly.
You’re prompted to “update” software unexpectedly after clicking a link.

How to Stay Protected

Always create and send the meeting link yourself.
Use your official, verified Zoom, Teams, or Google Meet account.
Ensure your software is updated directly from the official provider — never through pop-up prompts.

Suspect Fraud?

If you believe you have been the victim of other fraud, please contact our Customer Connection Hub at 800.355.0641. Then visit reportfraud.ftc.gov and report the scam as well.

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