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You are now leaving the Independent Bank website. Linked web pages are not under the control of Independent Bank, its affiliates or subsidiaries. Be aware the privacy policy of the site to which you are going may differ from that of Independent Bank. Independent Bank provides external links as a convenience and is not responsible for the content or security of any linked web page.

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Welcome to 

Conversion Overview Page Header 0121 V3 TREASURY

 

Check Out What's New

 

We are excited to bring you an even better commercial or municipal banking experience, whether you are in the office or on the go!

Keep an eye out for the latest information on what enhancements are coming your way!

 

 

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New Online Banking Platform 

 

Our new enhancements include:

  • Access to a secure browser - no more tokens
  • Expanded Mobile Banking capabilities 
  • Upgraded Online Banking, with continued use of Remote Deposit
  • And much more! 

 

Check Out Video Tutorials

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New Mobile Banking Apps

 

 

Our new enhancements include the ability to:

  • Send ACH transfers

  • Initiate wire transfers 

  • Place stop payments 

  • Make check Positive Pay decisions
  • Utilize biometric login options
  • Send secure messages to Independent Bank Treasury representatives

 

What type of phone do you have?

 

Android Users iPhone Users

TreasuryONE FAQs

What is happening? 

Independent Bank is enhancing the commercial Online Banking experience.
Independent Bank is enhancing the commercial Online Banking experience.

Introducing TreasuryONE – a single platform that can accommodate all of your banking needs, from direct deposit of payroll, wire transfers, remote deposit capture, and more.

When?

Your current Online Banking session will be unavailable beginning at 5 pm on Friday, May 21, 2021. ...
Your current Online Banking session will be unavailable beginning at 5 pm on Friday, May 21, 2021. The new TreasuryONE site will launch on Monday, May 24, 2021, at 9 am.

Remote deposit capture will stay with the current service in May, so as not to overwhelm our customers moving everything at once. We will contact you to link this with Online Banking in June.

Will I be trained on the new site?

Yes. Our technical support team will begin reaching out to customers on April 26 to schedule ...
Yes. Our technical support team will begin reaching out to customers on April 26 to schedule training sessions. Each session will take approximately 30-60 minutes, and we recommend having your IT staff with you, or a user with computer administrator rights.

Will my log-in credentials change?

Your company ID and user ID will remain the same, however, your password or token code will change. ...
Your company ID and user ID will remain the same, however, your password or token code will change. Your new password will be provided to you in the mail.

Please watch for correspondence from Independent Bank. As of May 24, we will no longer be utilizing tokens for online security. We are very excited to offer our customers a Secure Browser environment. You will have access to all of your banking tools in an isolated online environment that is safe, even if your computer is compromised.

What do I do with my old token?

Please dispose of your old token. After 5 pm on Friday, May 21, these tokens will be deactivated ...
Please dispose of your old token. After 5 pm on Friday, May 21, these tokens will be deactivated and no longer utilized with Online Banking.

Please do not return these tokens to the bank, but dispose of them according to your entity’s policy on technology disposal.

What should I do to prepare?

If you currently use online templates for ACH, wire transfers, tax or child support, please save ...
If you currently use online templates for ACH, wire transfers, tax or child support, please save copies of those. When your training session is scheduled, we will review these items with you. Also, please have your IT staff ready to assist for the first few moments of your training session, so that they may assist with downloading the Secure Browser system.

Is there anything that won’t transfer over from the old system to the new?

Yes. Unfortunately, tax and child support payment templates, as well as your positive pay import ...
Yes. Unfortunately, tax and child support payment templates, as well as your positive pay import templates will not transfer over from the old system to the new system. Do not worry – we are here to help. Our training team will help you rebuild these templates during your training prior to May 21. If you have questions after, we are here to help you, Monday-Friday 8 am-5 pm (ET).

Is there an app for that?

Yes! Our new IB TreasuryONE app offers everything you have access to online, in the palm of your ...
Yes! Our new IB TreasuryONE app offers everything you have access to online, in the palm of your hand.

IB TreasuryONE also features biometric technology for an easy, secure log-in. Download for your smart phone beginning May 24.

Will my remote deposit access change?

Yes. We will continue utilizing the current service for now. We will be reaching out to customers in May and June to integrate this system within TreasuryONE and the Secure Browser environment.
Yes. We will continue utilizing the current service for now. We will be reaching out to customers in May and June to integrate this system within TreasuryONE and the Secure Browser environment.

Any additional questions?

We are happy to address any additional questions or concerns you may have. Our Customer Experience ...
We are happy to address any additional questions or concerns you may have. Our Customer Experience Hub can be reached at 800.355.0641, Monday-Friday 8 am-8 pm and Saturday-Sunday 8 am-6 pm (ET).

What if I prefer self-guided training, and not an overview with a member of the Independent Bank team?

We know that many of our customers are very skilled with technology. If you prefer, we have ...
We know that many of our customers are very skilled with technology. If you prefer, we have prepared training videos that you may browse at your convenience. They are located on our website. These are also a great option for customers who took advantage of the live training, but need a quick how-to reminder.
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