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BRB—our teams are out making a difference!

Independent Bank will be closed Monday, October 14, for our 9th Annual Be the Difference Day. Learn More

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Linked web pages are not under the control of Independent Bank, its affiliates or subsidiaries. Be aware the privacy policy of the site to which you are going may differ from that of Independent Bank. Independent Bank provides external links as a convenience and is not responsible for the content, accessibility, or security of any linked web page.

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Disclaimer

You are now leaving the Independent Bank website.

Linked web pages are not under the control of Independent Bank, its affiliates or subsidiaries. Be aware the privacy policy of the site to which you are going may differ from that of Independent Bank. Independent Bank provides external links as a convenience and is not responsible for the content, accessibility, or security of any linked web page.

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Lost or Stolen Card?

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If your ATM or debit
card is lost or stolen,
call 800.355.0641.

  • If you have additional questions, customer service representatives are also available Monday–Friday from 8 am–8 pm (EST) and Saturday from 8 am–5 pm (EST). Closed Sunday.
  • You may also visit any Independent Bank branch office to report your missing card. Our banking associates will be happy to assist you. Click here to find the nearest location.
pay bill

Will I be held liable for fraud on my stolen card?

With Zero Liability, you won't be held responsible for "unauthorized transactions." As a Mastercard cardholder, zero liability applies to your purchases made in the store, over the telephone, online, or via a mobile device. As a cardholder, you will not be held responsible for unauthorized transactions if:

  • You have used reasonable care in protecting your card from loss or theft; and
  • You have promptly reported it to your financial institution when you knew that your Mastercard was lost or stolen.

Zero Liability does not apply to the following (or certain) Mastercard payment cards: Commercial cards, unregistered prepaid cards or gift cards.

 

Learn More About Privacy + Security