A New Positive Pay Experience Is Coming Soon

Q: How do I contact TreasuryONE Support?

Call the TreasuryONE Helpdesk at 800.530.3719 , Monday–Friday, 8:00 am–5:00 pm (ET).

Q: When are Positive Pay decisions due?

All ACH and check exception decisions must be submitted by 12:00 pm (ET) on business days . Decisions may be reviewed or changed until the daily cutoff.

Q: Where will I review my ACH and check exceptions?

Both ACH and check exceptions will be available through Quick Exception Processing , giving you one place to see items that require a decision and items that have already been reviewed.

Beginning Monday, August 10, Independent Bank is introducing an enhanced Positive Pay experience designed to make reviewing and managing ACH and check exceptions easier.

You will continue to access Positive Pay through TreasuryONE using your existing login credentials. No enrollment or access changes are required.

Important Dates To Know

Thursday, August 6

Please review and make decisions on any pending Positive Pay activity before the conversion.

Friday, August 7

The Positive Pay platform conversion will take place. Continue to review and submit decisions through the current Positive Pay experience as usual.

Saturday, August 8

Positive Pay may experience intermittent outages between 9:00 pm ET on Friday, August 7 – 3:00 am on Sunday, August 9while we transition to the new experience. During this time, you will not be able to access Positive Pay, enter new activity, review exceptions, or make changes or decisions.

Monday, August 10

The new Positive Pay experience will be available through TreasuryONE.

Some ACH activity previously displayed on Friday may appear again on Monday. Please review the transaction details carefully before submitting a decision to avoid acting on the same activity twice.

New Positive Pay Experience FAQs

Answers to Common Questions About the New Positive Pay Expereince inside TreasuryONE

How do I contact TreasuryONE Support?

Call the TreasuryONE Helpdesk at 800.530.3719, Monday–Friday, 8:00 am–5:00 pm (ET).

Do I need to take any action before the new experience launches?

No enrollment or access changes are required. We recommend reviewing and making decisions on any pending Positive Pay activity by Thursday, August 6.

How do I access the new Positive Pay experience?

Log in to TreasuryONE as usual and select Positive Pay. You will use your existing TreasuryONE credentials, and no new enrollment or access setup is required.

Why does Positive Pay open in a new browser tab?

The new Positive Pay experience is securely connected to TreasuryONE through single sign-on. When you select Positive Pay, it will open in a new browser tab without requiring you to log in again.

When are Positive Pay decisions due?

All ACH and check exception decisions must be submitted by 12:00 pm (ET) on business days. Decisions may be reviewed or changed until the daily cutoff.

What happens if I do not make a decision by the deadline?

If an exception is not reviewed by the 12:00 pm (ET) cutoff, it will be handled according to your account’s default settings. Contact TreasuryONE Support if you are unsure how your account is currently set up.

How do I know my exception decision was submitted successfully?

After a decision is saved successfully, the item will move from the Decision Needed section to the Decisioned section.

Can I change a Positive Pay decision after I submit it?

Yes. You can review or change a decision until the 12:00 pm (ET) cutoff for that processing day. Decisions cannot be changed after the cutoff.

Where will I review my ACH and check exceptions?

Both ACH and check exceptions will be available through Quick Exception Processing, giving you one place to see items that require a decision and items that have already been reviewed.

Can I create authorization rules for ACH transactions?

Yes. You can create and manage ACH authorization rules, including setting a maximum allowable amount. Creating a rule does not automatically approve the current exception; you must still select Pay for that transaction.

Can I still upload or manually enter issued checks?

Yes. You can import an issued check file or manually enter issued checks in the new Positive Pay experience. A check issue file and corresponding file map must be established before importing.