Independent Bank understands that this is a time of uncertainty, and is working to provide as much support as possible to their customers. Federal employees who contact Independent Bank in regard to not receiving paychecks during the government shutdown will be offered assistance.
The borrower assistance team at Independent Bank will work with loan customers to avoid the negative consequences of missing a payment, such as late fees and/or reporting a late payment to the credit bureau. If requested, payments will be suspended for federal employees who are impacted. Customers can contact the borrower assistance team at 844.279.2748 or firstname.lastname@example.org to work one-on-one with an Independent Bank representative.
Independent Bank will also work with all customers who are federal employees on any fees or issues incurred as a result of the shutdown. Customers should contact their local banking office or call 800.355.0641 for assistance.
To learn more about Independent Bank, please visit IndependentBank.com.