Amazon Refund Scam
What You Need to Know

Scammers are texting fake refund offers to steal your Amazon login or install malware on your phone.

How It Works:

Scammers send a text mimicking Amazon messages to suggest you’re owed a refund or a purchase needs inspection. The text includes a link—click it, and it can install malware, steal your login credentials, or lead to phishing attempts.

Warning Signs:

The text arrives without prior order confirmation or a reminder.
The message includes a hyperlink urging quick action.
You’re redirected to a site that doesn’t clearly show Amazon’s official interface or logo.
Grammar, URL, or branding in the message is inconsistent with Amazon.

How to Stay Protected:

Never click any link in an unexpected text.
To confirm an Amazon message, open the official app or website directly—don’t rely on the link.
Report spam texts to your mobile carrier (SMS to 7726 in the U.S.) or use your phone’s “report junk” feature.
If you're afraid a scam may have compromised you, review your payment accounts or reset your Amazon password.
Be especially cautious of messages that pressure you with urgency or threats.

Suspect Fraud?

If you believe you have been the victim of this scam or other fraud, please contact our Customer Connection Hub at 800.355.0641, then visit reportfraud.ftc.gov and report the scam as well.

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