contact us 

Thank you for visiting If you have a question or comment, please send us an e-mail using the Contact Us Form or call us at 800.355.0641.

24-hour Telephone Banking: 888.300.3193

Customer Service: 800.355.0641
Representatives are available Monday through Saturday, 8:00 am to 6:00 pm and Sunday, 10:00 am to 8:00 pm.

TDD/TTY: 800.575.5534 (Deaf & Hard of Hearing Customers)
Representatives are available 8:30 am – 5:00 pm, Monday – Friday.

Accessing secure e-mail
To access secure e-mail, use the Independent Bank Secure Portal. Simply select the link, log onto the secure website and retrieve your message.

Learn more about secure e-mail
To learn more about secure e-mail and to find information about creating an account, see secure e-mail.

Dispute resolution
If you have concerns regarding the servicing of your mortgage loan and would like to escalate your inquiry, please call 800.355.0641 to speak to a customer service representative and we will address your concern within three business days.