Your experience is very important to us!

Please take a moment to share your comments and suggestions about your banking experience by completing our Customer Satisfaction Survey. Your valuable feedback helps us to further improve our products and services, so that we can make your banking experience a positive one.

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* 1. What is your email address?

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* 2. What is the primary reason you bank with Independent Bank?

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* 3. How many years have you been a customer of Independent Bank?

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* 4. Which of the following best describes your relationship with Independent Bank?

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* 5. Are you greeted and welcomed as you enter our branch?

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* 6. Do you find our branches tidy and inviting?

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* 7. How do you most often conduct transactions? 
(Choose all that apply)

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* 8. What comes to mind when thinking of Independent Bank?
(Choose all that apply)

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* 9. What products and services do you currently have with Independent Bank?
(Choose all that apply)

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* 10. Are you interested in any of the following additional products?
(Choose all that apply)

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* 11. How would you rate our consistency at meeting your expectations and fulfilling your needs?

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* 12. Do you feel that we are proactive in contacting you regarding your financial needs?

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* 13. Independent Bank employees are knowledgeable about our products and services.

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* 14. How likely are you to refer a friend or family member to Independent Bank?

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* 15. Please rate your overall level of satisfaction with the service received from Independent Bank.

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* 16. Is there any additional feedback that you would like to provide?

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* 17. In order to assist you with further interests, please provide the following information:

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