secure e-mail

At Independent Bank, the privacy of business communication is important to us. We want to ensure your information stays private.

To protect your information, all e-mail communication you receive from Independent Bank containing personally identifiable financial information will be secured through ZixCorp encryption services. This encryption service is an easy-to-use e-mail protection that makes it easy for you to receive, read and reply to all our encrypted communications.

Why secure e-mail? 
Internet e-mail is inherently an insecure communications channel. Messages sent via standard Internet e-mail travel in “plain text” and cross many networks before reaching their final destination. As a result, an opportunity exists for prying eyes to eavesdrop on e-mail messages as they travel through these various networks. Since confidentiality cannot be guaranteed, standard Internet e-mail should not be used to exchange sensitive or private information such as social security numbers, bank account numbers and financial statements.

How secure e-mail works 
When an Independent Bank associate sends you a secure e-mail message, the message is sent to a secure data center where it’s held for you to retrieve. A notification message is sent to inform you that a secure message is waiting to be retrieved. The notification message you receive will contain a link to the Independent Bank secure portal. Simply select the link, log into the secure website and retrieve your message.

Creating your account 
The first time the secure e-mail portal is accessed, you will be prompted to create an account. Simply supply your e-mail address and password to establish your account. You will use this password each time you log into the Independent Bank secure e-mail portal. A confirmation message will be sent to the e-mail address you entered. To complete the account set up process, click the link in the confirmation e-mail. You may now begin using your Independent Bank secure e-mail portal account.

Retrieving a secure e-mail 
When Independent Bank sends you a secure e-mail message, you will receive a notification message via standard Internet e-mail.

  1. To retrieve the e-mail, click the link contained in the notification message.
  2. When the login screen appears, you will be prompted to enter your e-mail address and password that you established.
  3. Once logged in, you can read your secure message, download it to your computer or send a secure reply message.

Sending a secure message 
To send a secure message to the Independent Bank:

  1. Click on any secure message link from the Independent Bank website.
  2. When the login screen appears, it will prompt you to enter your e-mail address and password that you established.
  3. Once logged in, you can create a new secure message by clicking on the “Compose” tab.

How to access 
To access the secure e-mail portal, select Independent Bank secure portal.