New office will offer innovative design to maximize customer service
Independent Bank announces that it will close its Bad Axe Northgate banking office at 655 N. Port Crescent starting on May 10 for construction. Beginning May 11, a temporary drive-up and ATM will be open at the same location to serve customers' banking needs during construction.
Bad Axe Northgate drive-up hours:
Monday – Thursday – 8:30 am-5 pm
Friday – 8:30 am-6 pm
Saturday – 9 am-12 pm
The newly constructed customer-focused office will feature enhancements including a full-service ATM, a drive-up night depository as well as innovative teller pods and private offices for personalized customer service. The open design allows bank associates to utilize a common area for welcoming customers and will serve as a model for new branches in terms of design and technology offerings.
“We appreciate your patience as we rebuild and enhance the Northgate branch. We’re very excited to offer our customers and the community a branch that will feature an open concept design that’s interactive and customer-focused,” said Independent Bank’s Senior Vice President Michael J. Stodolak.
Construction at the Northgate office is scheduled to be complete by late fall 2013. During the construction, customers can look forward to receiving the same personal service they expect from Independent Bank’s Bad Axe downtown location, which is offering additional office hours during construction. The downtown office is located at 305 E. Huron Ave. in Bad Axe.
Bad Axe downtown office’s additional hours during construction:
Monday – Thursday – 8:30 am-5 pm (lobby)
Friday – 8:30 am-6 pm (lobby)
Saturday – 9 am-noon (lobby)
More ways to bank
Independent Bank offers additional full-service banking office locations and banking online, as well as convenient account access at Independent Bank ATM locations with no transaction fees. Online banking, bill pay and mobile banking allow customers to bank anywhere, anytime. To sign up, just visit IndependentBank.com. To bank by phone 24-hours a day, call 888.300.3193.
For additional information or questions, please call customer service at 800.355.0641, Monday through Saturday, 8 am to 6 pm, or Sunday from 10 am until 8 pm.
Click each photo below for larger versions of the progress: