Classic Text – frequently asked questions

Simply select a link below to find answers to common questions about Classic Text banking. If you have additional questions, please call customer service at 1.800.355.0641, Monday through Saturday, 8:00 am to 6:00 pm and Sunday, 10:00 am to 8:00 pm.

Questions

Is my wireless carrier participating?
Will Classic Text work on my cell phone?

Is it safe to use Classic Text?

Why did my card fail verification?

How much does text messaging cost?
What are the Classic Text commands?

What is the number I should send text commands to?

What happens if I change my cell phone?

What happens if I change my SIM card?

What happens if I change my cell phone number?

What if I change wireless carriers?

What if my cell phone is lost or stolen?

What if I lose my card?

Am I able to have a signature on my text message and still use Classic Text?

Answers

Is my wireless carrier participating?
The following wireless carriers currently support the text messaging:

  • Alltel
  • AT&T
  • Boost
  • Cellcom
  • Cellular One
  • Cellular South
  • Cincinnati Bell
  • Cricket Wireless
  • Metro PCS
  • Nextel
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon
  • Virgin Mobile

Will Classic Text work on my cell phone?
Classic text is available to you if your cell phone supports text messaging.

Is it safe to use Classic Text?
Yes, Independent Bank supports the most up-to-date technology to ensure complete privacy and security of your account information and transactions. For example, account numbers are never displayed via text banking and instead are represented by the mobile account nickname that you specify during enrollment.

Why did my card fails verification?
Joint owners may share the same card number. When enrolling in Classic Text, the primary card holder’s credentials must be entered for a successful enrollment. Please check the information entered. If you continue to experience difficulty with the enrollment process, please contact customer service at 1.888.300.3193, Monday through Friday, 8 am to 6 pm.

How much does text messaging cost?
There is no fee associated with Classic Text. However, your wireless carrier may charge you a fee for SMS messages. Please contact your mobile carrier for more details.

What are the Classic Text commands?
The following commands are available:

  • BAL – Balance in primary checking linked to the card
  • BAL SAV – Balance in primary savings (if applicable)
  • MINI – Mini statement including the last five posted transactions in primary checking
  • MINI SAV – Mini statement including the last five posted transactions in primary savings
  • STOP– To cancel service
  • HELP – Directs to http://www.independentbank.com

What is the number I should send text commands to?
Send all commands to short code 42265.

Are text commands case sensitive?
No, text commands are not case sensitive. You may type 'help' or 'HELP'.

What happens if I change my cell phone?
Classic Text should continue to be available if you change cell phones or cell phone carriers as long as you keep the same registered cell phone number. If you experience difficulty using Classic Text with your new cell phone, text 'STOP ALL' to 42265 to disable all services for all cards registered and re-register as a new customer.

What happens if I change my SIM card?
If your cell phone number remains the same then no action is necessary. If your cell phone number changes, you will be required to re-register for the service.

What happens if I change my cell phone number?
You will be required to re-register for the service.

What if I change wireless carriers?
If your new wireless carrier is participating in the service and your cell phone and phone number remain the same, you will be able to use Classic Text without interruption. If you receive a new number, you will be required to re-register for the service.

What if my cell phone is lost or stolen?
Report the loss to your wireless carrier as they may discontinue the functionality of the phone. If you receive a replacement cell phone but retain your original number, you will be able to use Classic Text without interruption. If you receive a new number, you will be required to re-register for the service. If the service is not used within 60 days, you will be un-enrolled from Classic Text and can re-enroll at anytime.

What if I lose my card?
Contact Independent Bank at 1.888.300.3193 and report your card as lost.

Am I able to have a signature on my text message and still use Classic Text?
No, please turn off any auto signature before using Classic Text.