Customer success stories

Eagle Experiences

Following are examples of recent customer success stories and comments. To share your story, visit our Tell Us What You Think! page.

From a card sent to Dan Kreft/Okemos and Mortgage Loan Officer Mike Unkovich:

“We wanted to thank you for assisting us with our first mortgage. We’re settling into our new home and love it! We look forward to doing business with you and Independent Bank.”

–Kim & Rob, Okemos customers

From an email sent to Jessica Swanson/Shelby Township:

“Thanks for the birthday card! It was totally unexpected and I love the personal signatures. Your above-and-beyond, make-the-customer-feel-special approach is the biggest reason I like banking at IB.

–Hadi & Luna, Shelby Township customers

From a card sent along with flowers to Nichole Parish/Mason in recognition of her work with the customer’s Muskegon office to get paper paychecks issued to associates when the business customer’s automatic payroll encountered a glitch:

“Thank you for your quick response with our payroll problem last week.”

– Kim, Mason business customer

From an email sent to Darren Rhoads about Christine Aldrich/Houghton Lake:

“We just wanted to let you know how reassuring it is to have our banking in the hands of your Houghton Lake manager and her team. We look forward to many years as satisfied and grateful bank customers.”

– Khalil & Lois, Houghton Lake customers

From a customer email in praise of Michelle Syzmanski/Standale:

“Just a note to say Michelle Syzmanski at the Standale banking office did a great job setting me up with a new checking account. Very personable, which is nice to see in a bank.”

–Mike, Standale customer

A customer had this to say after visiting the Hale office:

“I love this bank. This is my bank.”

–Gregory, Hale customer

From a letter to Julie Wheeler/Cedar Springs, thanking her for IB’s contribution to a local library:

“Thank you for the four money orders amounting to $139.30! I am amazed as I have watched you over the years, the way you have offered open-handed support and friendship to so many organizations and the schools via Independent Bank.

We want to express our heartfelt appreciation for once again coming through with yet another way to contribute toward Cedar Springs’ dream of a new, larger library facility. Thank you, Julie! Thank you, Independent Bank!”

–Cedar Springs business customer

From a letter sent to Yvonne Ball/Caseville:

“I am writing to commend you and your staff at the Caseville office. I am the trustee and personal representative for my uncle’s estate, and as a result have had numerous interactions with other financial institutions; your staff has conducted themselves in a competent and professional manner. In addition, you have been friendly, helpful and always willing to go the extra mile. I want you to know how much I appreciate doing business with you. Your kindness has not gone unnoticed. We are fortunate to have you in Caseville.”

–Carol, Caseville customer

From a comment regarding the Alpine Comstock Park office:

We moved out of state one year ago. Upon a return visit to the bank for business, the staff remembered us and our situation. Very pleased to do business, even long-distance, with the Alpine, Comstock Park office.

–Dennis and Roxie, Alpine customers living in Texas

From an email sent about the Battle Creek Meijer office staff:

“I just wanted to tell you how much we enjoy banking with Independent Bank, especially the one on Columbia near Meijer. They are wonderful people and very nice to work with. I appreciate their services so much. Thanks again!”

–Hannah & Larry, Battle Creek customers

From a card received by Lisa Niederquell/Hale:

“I’m sure to many people it wouldn’t have been a big deal to deposit a check in the ATM machine but it was to me. Again, with heartfelt thanks, I will remember your kindness.”

–Lois, Hale customer

From a comment regarding the Battle Creek Urbandale office:

When I went into the Urbandale office to open my account, I was greeted warmly when I walked in and that made me feel good. The staff is always very friendly and they always call me by name.

–Harold, Urbandale customer