Lost or stolen card?

If your ATM/ debit card is lost or stolen, call 888.300.3193 at any time, 24/7. Click here for more information about Privacy + Security including identity theft protection and what to look for regarding potential scams and fraud.

  • If you know your card number, use the automated system. If you don’t know your card number, a representative will be happy to help.
  • ​If you have additional questions, customer service representatives are also available Monday – Saturday from 8 am – 6 pm (EST) and Sunday from 10 am – 8 pm (EST).
  • You may also visit any Independent Bank branch office to report your missing card. Our banking associates will be happy to assist you. Click here to find the nearest location.

*Visa’s® Zero Liability Policy covers U.S.-issued cards only and does not apply to commercial credit cards, ATM transactions, or PIN transactions not processed by Visa®. Notify your financial institution immediately of any fraudulent use. For specific restrictions, limitations, and other details, see your Cardholder Agreement or visa.com/security.